If you need a quick reply, you can try contacting them on Twitter. So if your VPN isn’t working, waiting for 2-3 days for a reply isn’t what you’d want. They typically take a couple of days to reply. The only option is to contact them through their online form. That’s another problem right there - they don’t provide their email either. And since they don’t have live chat, you might want to send them an email. With several other VPN providers offering live chat, the lack of it can be a big drawback. But there have been complaints that it doesn’t stop your internet traffic in that event.īasically, while PIA offers high-grade encryption and decent speeds, they do have several pain-in-the-neck points that might make you want to consider another provider.Īs mentioned before, PIA doesn’t have a live chat option. Ideally, a kill switch should disconnect you from the internet if the VPN connection drops. If you’re okay with poor customer support, PIA can be a good choice for you.Īlso, while they do offer a kill switch, it doesn’t work the way it should. For starters, they don’t have live chat support and they haven’t provided an email address either for taking questions. The good news is that since PIA doesn’t collect any data, it doesn’t have anything to share with the government. Many people don’t want to use VPNs that are based in either the Five Eyes or the Fourteen Eyes. With a connection to a server in New York (about 3,300 miles away) the results are:ĭespite the considerable difference in ping, the speed of the VPN connection to the New York server is good, as reflected in the speed values.They are based in the U.S., which is a member of the so-called Five Eyes spying alliance. Local internet traffic plays a part in the near-identical speeds. VPN Speed Test 1: UK to UKĬonnecting to a Private Internet Access VPN server in London (roughly 250 miles) provided the following results:Īs you can see, these results are roughly consistent with the baseline. This is via a connection to a server around 70 miles away. We conducted the test using the following baseline speed, measured without a VPN connection using : The first was local in the UK the second was a server in the USA. We tested Private Internet Access with two servers. While such a selection might be necessary, take that distance into account when considering speed. It's worth noting that connecting to a VPN on the other side of the globe will naturally be slower than one in your own region. Instead, requests from government on activity would be limited to sign-in and server connection data. If accurate, this would mean it has no activity to release. ![]() However, Private internet Access declares on its pages that it retains no traffic logs. Single accounts, activity during a particular time or date range, sites visited, and anything else would all be fair game. This means that if requested, Private internet Access would be legally compelled to release all information about online activity. This is a multilateral agreement existing among the USA, UK, Canada, Australia, and New Zealand to cooperate on intelligence. The location of PIA means that it's under the purview of the Five Eyes alliance. Private Internet Access is a US-based company, owned by Kape Technologies, who also operate the CyberGhost VPN company. For your money, you should expect fulfillment of two key concepts: encryption and privacy. Without trust, there is no point in paying the monthly subscription. Feeling that you can trust your chosen VPN is vital.
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